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Offisky Document: IVR Editor
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Document # 149
Category: Communication System Administration
Type: User Manual Document
Last Update: Fri Sep28, 2018 07:40:10PM GMT(0)

IVR Editor in Offisky phone system provides you the ability to create custom execution sequence to your callers. Callers within your IVR can interact with your phone system based on your predefined options, and process to the sequence where you want them to be.

Panel Location:
User Menu >Under Settings, select (Phone System). In the top navigation menu bar, select Features > IVR Editor

Screen Operations:

  • [Manual Operating Switch] is a account wide setting use to provide operating status into all your IVRs within your account. This value will be use within IVR Execution Type [Manual Operating Switch] to provide conditional branches to different type of purpose. For example, you may preset different type of execution sequence based on Office Hours, After Hours, or Emergency Connection Failure, and when it happen, simply switch your Operating Switch status and all IVRs will follow. This switch can also be triggered by dialing *11 in any internal extensions (devices).

  • Use [] icon to reload the result list.

  • To create a new IVR, click on the [] icon.

  • To run the auto-attendant wizard, click on the [] icon (this help most general business to create their operation hours IVR).

  • To select the IVR you wish to update, click on the [] icon.

  • To copy and create an IVR from an existing IVR, click on the [] icon.

  • To remove an IVR, use [] icon.

  • To sort the result list, use the provide feature at the bottom of the screen.

  • The page switch is located at the bottom of the result list.

Document Attached Files:
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Member's Comment:

William Wong
@Babysoft Corporation
Ticket Creator
Posted: Tue Dec01, 2015 12:00:00AM GMT(0)
Discussion: IVR Editor
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