Supervised (Attendant) Transfer

Description:

Talk to the new destination of the call before transfer the call.



Perform by device (phone) DTMF hotkey:

1. During the conversation of the call.


2. Use your number pad, enter: *011


3. The phone will response a parked number to restore to the previous call, then wait for the dial tone and dial the new destination.


4. Once you finish talking to the new destination:
   
   
   
   • To continue transfer the call, dial *011 again, then the call will now transfer to the new destination.
   
   
   • If the new destination reject the call and you need to talk to the previous call. Hangup and dial the pickup number provided above.

Perform by Offisky Phone Panel (Application Menu > [ Phone Panel]):

1. During the conversation of the call (your Phone Panel should now under the "In-Call Mode").


2. Click on [ Call Transfer] icon


3. Select [ Supervised (Attendant) Transfer]


4. Click on the "User Extension Button" you wish the call to transfer to, or use the above dial text-box if not listed.


5. Once you finish talking to the new destination:
   
   
   
   • To continue transfer the call, click on [ Call Transfer] again, and select [ Process the call Transfer], then the call will now transfer to the new destination.
   
   
   • To decline transfer the call, click on [ Call Transfer] again, and select [ Decline Transfer]. You will restore back to the previous call.