Offisky Document: Place a call into queue
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Document # 258
Category: Communication System Operation
Type: User Manual Document
Last Update: Wed Feb22, 2017 08:52:00PM GMT(0)
Description:

To place a call into a call queue, or to transfer a call into a call queue.


Perform by device (phone) DTMF hotkey:


Place the current call into a call queue:

  1. Dial to: *80 + Queue Access Code to place the current call into call queue (See Queue Settings for Queue Access Code).




Transfer a call into a call queue:

  1. During a live call, press ## (Transfer), then key in *80 + Queue Access Code.

  2. Example: During a live call, press ## (Transfer), then key in *8013 will transfer the call to the call queue (Access Code 13).






Perform by Offisky Phone Panel (Application Menu > [ Phone Panel]):


Transfer a call into a call queue:

  1. During a live call, Under your Phone Panel (In-Call Mode), click on [ Transfer].

  2. Select [ Transfer to Call Queue].

  3. Select the Call Queue you wish to transfer to.

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Member's Comment:

William Wong
@Babysoft Corporation
Ticket Creator
Posted: Wed Feb22, 2017 08:37:23PM GMT(0)
Discussion: Place a call into queue
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