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Offisky Ticket: Pickup a call from queue (manually)
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Document # 259
Category: Communication System Operation
Type: User Manual Document
Last Update: Wed Feb22, 2017 08:57:48PM GMT(0)

Pickup a queued call from a Call Queue.

Perform by device (phone) DTMF hotkey:

  1. Dial to: *81 + Queue Access Code, the system return the next queued call based on the queue operation mode (See Queue Settings for Queue Access Code).

Perform by Offisky Phone Panel (Application Menu > [ Phone Panel]):

  1. Under your Phone Panel, click on [ Call Queue].

  2. Select the queue you wish to pickup call from.

  3. Select [ Pickup], and the system will deliver the next queued call to your extension, based on the queue operation mode.

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Member's Comment:

William Wong
@Babysoft Corporation
Ticket Creator
Posted: Wed Feb22, 2017 08:57:48PM GMT(0)
Discussion: Pickup a call from queue (manually)
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