Offisky Document: Customer Cases Operator List
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Document # 230
Category: Business Operations
Type: User Manual Document
Last Update: Thu Mar23, 2017 01:59:18AM GMT(0)
Description:

This screen will display all open customer cases (including the cases which is created by the customer panel) within your department (Cases not from your department will not display).



Panel Location:
Application Menu > [ Support] > [ Manage Customer Cases]




Screen Operations:

  • To filter only to a specific case owner, use the filter case owner drop down list above.

  • To create a new case for a customer, use the [ Create Case] feature.

  • To refresh the current screen, use the [ Refresh] feature.

  • To view the content of a case, or to post a message to a case, click on the case you are interested in.

Document Attached Files:
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Member's Comment:

William Wong
@Babysoft Corporation
Ticket Creator
Posted: Tue Dec01, 2015 12:00:00AM GMT(0)
Discussion: Customer Cases Operator List
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