Offisky - Offisky Document: Call Monitoring Team Settings

Description:

You may update your Call Monitoring Team Settings under this screen.

Panel Location:

User Menu >Under Settings, select

(Phone System). In the top navigation menu bar, select Features > Call Monitoring Team > Select the Call Monitoring Team [

] you wish to update

Screen Operations:

To add a new team member: click on the [] icon located at the top of the member list.

To remove a team member: click on the [] icon located at each of the member row.

To update a team member:
- Member: Provide the member in the list
- Role: The role of this member in this team. Supervisor: the person who can monitor others. Agent: the person who is being monitored.
- Auto Record: Automatic record all calls make or receive by this user.
  - Only active when the account general settings has set Call Recording to "Enable Automatic Recording (By User)", otherwise, this setting will be ignored (See general settings document for details).
- Monitor Level: (Supervisor ONLY) Define what this member can monitor onto:
  - Call Spy: Monitoring onto a live call of the agent member in this team.
  - Conversation Recording: Retrieve all recorded conversation by the agent members in this team.
  - Customer Case Log: Retrieve all customer cases from the system.

Once finish, click on "Save" button to save your settings, or click on "OK" button to save and return to the previous screen.

Call Monitoring Team Settings