Community Support Policy

Description:

This document describe the Offisky Community Policy. The policy provided here is intended to create a clean and happy community for all users. Everyone within the Offisky Community must agree and follow this policy to communicate to each others.


Offisky Support Policy:

• Please limited one question per ticket, which will help us much easier to identify your issue.


• Topics discussed in this forum is only limited to Offisky related projects.


• Using offensive word(s) or phase(s), in any form, are prohibit within the Offisky community.


• All files uploaded into the Offisky community must checked by anti-virus software, and this anti-virus software must be safe, popular use, and up to date.


• All provided questions, comments and answers must fashion in the manner of simple and easy to understand.


• Never place any sensitive information in "Public Tickets", while these tickets can be viewable to all users (internet and Offisky support community).


• If the ticket status is OPEN, meaning the conversation is not finish yet, we are still working on it and will response to you shortly.


• If the ticket status is CLOSED, meaning the conversation is already finished, no further communication will be performed to this ticket.


• If the ticket status is BANDED, meaning the conversation is not allowed within our support policy to discussed here, no further communication will be performed to this ticket.