| | | Document # 170 Category: Communication System Administration Type: User Manual Document |
| Last Update: Sat Feb11, 2017 11:48:25PM GMT(0) | Description:If you have a phone number from another provider, and wishes to use it within your Offisky phone system, you may do so by making a "Number Porting" Request in this panel. For Offisky phone system basic concept and introduction, please refer to Concept Document for details. Panel Location: User Menu >Under Settings, select ![](https://mydesk.offisky.com/others/images/Blue1/phonesystem_icon.png) (Phone System). In the top navigation menu bar, select PBX Base > Number Management > [ ![](https://mydesk.offisky.com/others/images/Blue1/new_sm.png) ] Add New Number > Port-In and existing number from another provider Important Porting Instruction:
- Number porting is a cross providers process and require accurate information from your account within your previous provider's record. If these information is incorrect, your previous provider may reject your porting request to protect their customers. Because of this reason, you must provide the information in this form as accurate as possible.
- Your submitted information will be further clarify by us before submit to your previous provider, and will contact you if additional information or document is required.
- If your request is rejected by your previous provider, we will contact you about the rejection reason, which may require additional information or further clarification for re-submission.
- The one time porting administration charge are not refundable or creditable, regardless is the porting success or not. This charge will be quoted to you after your porting request is made by this form. If you disagreed with the charge, simply tell us through the porting support ticket and we will cancel your request.
- Do not cancel your service from your previous provider until the complete porting process is finish, otherwise, you will lost your right to use the number.
- When providing with the Service Address, it is where your number is in service within your previous provider's record, which may be different from your billing address in your invoice. Incorrect service address provided will result in porting request rejected.
- If you are not certain about the information within your previous provider record, please contact your previous provider.
- Once your request has been submitted, all further communication about this porting request will be done through the porting support ticket.
General Section:
- Account Name: The official account name from your previous provider record.
- Previous Provider: Your previous provider name.
Service Address:
Please make sure you are provide "Service Address" within your previous provider record (See above Important Porting Instruction).
- Street #: The street number.
- Street Name: The name of the street.
- Unit #: The Unit / Apartment number, if exist.
- City: The city name of the address
- Province / State: The province / state name of the address.
- Postal / ZIP Code: The Postal or ZIP Code.
Porting Instructions:
- Number(s) to Port into your Offisky account: Please list out all the numbers from the previous provider invoice you wish to port into your Offisky phone system in this text-box.
- Number(s) to Remain Active in your previous provider: Please list out all the numbers from the previous provider invoice you DO NOT WANT TO PORT and REMAIN ACTIVE in your previous provider in this text-box.
- Additional Instruction: If you have any additional instruction you need to request to your previous provider regarding on your account, please provide the instruction here.
- The most recent invoice from your previous provider: Please provide the most recent invoice from your previous provider regarding on the number you wish to port (this invoice still current and must less than 1 month old).
| | Document Attached Files: | | - No Files is attached to this document - |
| | | | Member's Comment: | William Wong @Babysoft Corporation Ticket Creator Posted: Tue Dec01, 2015 12:00:00AM GMT(0) | ![Request](https://mydesk.offisky.com/others/images/Blue1/wpsupport_msg_request.png) | | | Discussion: Number Port-In Request |
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