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Offisky Document: User Voicemail Account Settings
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Document # 220
Category: Communication System Operation
Type: User Manual Document
Last Update: Fri Dec08, 2017 08:39:37PM GMT(0)

This screen allows you to update your voicemail account settings.

Panel Location:
Application Menu > Select [ Phone Panel] > Voicemail (Tab) > [ Account Settings]

General Section:

  • Phone Access Password: The number only password use when checking voicemail through the device or phone (Voicemail Management IVR).

  • Email Address(es): If the [Voicemail Mode] has selected with voicemail to email options, all received voicemail will be sent to this email address, otherwise, this field will be ignored.

    • If email options is selected, but this field is empty, the system will use the "extension owner's email address" which has linked to this voicemail account.

    • If multiple extensions shared the same voicemail account, only one of the extensions will be used as the extension owner of the voicemail account.

  • Email Security Phase: A custom message send along with your voicemail to email message to distinguish spammer emails.

  • Once finish, click on "Apply" button to save your settings, or click on "OK" button to save and return to the previous screen.

Greeting Messages Section:

  • You may update your voicemail greetings by clicking on one of the [] icons.

  • Your voicemail greetings are separated into 2 parts, the "Event" portion and the "Voicemail Instruction" portion. For example, the default unavailable message: [The person you are trying to reach is unavailable] is the event portion, and the [Please leave the message after the beep, when done...] is the "Voicemail Instruction". You may update both portion, by update the greeting message in this section.

  • Some feature may require to use the Voicemail Owner Name, as the extension owner name, which can also updated here.

  • If the Voicemail Temporary Greeting exist, it will override the existing "Event" potion of the voicemail greetings, which is useful for temporary message (ie. Holidays).

Document Attached Files:
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Related Topics:

My Voice Mailbox

Member's Comment:

William Wong
@Babysoft Corporation
Ticket Creator
Posted: Tue Dec01, 2015 12:00:00AM GMT(0)
Discussion: User Voicemail Account Settings
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